How to contact Support

Last updated About 5 hours ago

If you need help with a Work Louder device, Input, an order, or a replacement, contact us through one of the channels below.

Fastest option: open a Discord support ticket

For device troubleshooting and chat-based support, opening a ticket in the Work Louder Discord server is usually the fastest option:

Open a support ticket in Discord

Discord support is especially useful for:

  • Input or firmware problems

  • Devices that are not detected

  • Bluetooth or USB issues

  • Configuration and mapping problems

  • Troubleshooting that may require screenshots, logs, or a video

  • Problems that may benefit from a live troubleshooting call

Please open one ticket for each separate issue and keep the troubleshooting details in that ticket.

Email support

For order-related questions, shipping, returns, replacements, or if you cannot use Discord, email:

[email protected]

Email is useful for:

  • Order and shipping questions

  • Address changes

  • Returns and exchanges

  • Replacement requests

  • Warranty or damaged-product claims

  • Cases requiring private personal or order information

Product feedback and feature requests

For feature requests, public bug reports, and suggestions, use the Work Louder feedback portal:

Open the Work Louder feedback portal

Feedback posts are public. Do not include:

  • Order numbers

  • Shipping addresses

  • Email addresses

  • Phone numbers

  • Private screenshots

  • Personal or payment information

If your feedback concerns a defective or unusable device, please also open a private Discord ticket or send an email so that the support team can help you directly.

What to include in your message

Including the details below helps us investigate your issue faster.

For Input or device problems

Please include:

  • Device model

  • Operating system and version

  • Input version

  • Device firmware version, if visible

  • USB or Bluetooth connection mode

  • Whether the device is connected directly or through a hub, dock, or monitor

  • A short description of what happens

  • When the problem started

  • What you expected to happen

  • The troubleshooting steps you already tried

  • Screenshots, video, or Input logs when relevant

For Input issues, reproduce the problem and download the logs from:

Input → Help → Download Logs

Attach the downloaded log file to your Discord ticket or email.

For order-related questions

Please include:

  • Shopify order number

  • Name used for the order

  • Email address used for the order

  • Item or items concerned

  • A clear description of what you need help with

  • Relevant photos or tracking information, if applicable

Do not post your shipping address, phone number, or other personal details in a public feedback post. Share them privately through Discord or email when requested.

If you do not have an order number

An order number is useful for order-related requests, but it is not required for general technical troubleshooting.

If you do not have one, explain why and include:

  • How you received the device

  • Device model

  • Approximate purchase date

  • Name or email used for the purchase, if known

  • The issue you are experiencing

For example, you may have received the device as a gift or purchased it through another person.